Privacy Policy

Introduction

At SkinUp, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us. We believe in transparency and want you to understand exactly what information we gather and how it is used to provide you with the best possible experience. Your trust is paramount to us, and we strive to handle your data with the utmost care and respect.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or services.

Information We Collect

We collect various types of information to provide and improve our services to you. This information falls into several categories:

• Personal Identifiable Information (PII): This includes data that can directly identify you, such as your name, email address (e.g., [email protected]), mailing address (e.g., Národná 27, 974 01 Banská Bystrica, Slovakia), phone number (e.g., +421 917 777 777), and payment information when you make a purchase. We collect this when you register an account, place an order, subscribe to our newsletter, or contact us directly.
• Non-Personal Information: This includes data that cannot directly identify you, such as demographic information, browsing history, product preferences, and general usage patterns. This data helps us understand our user base and improve our offerings.
• Cookies and Usage Data: When you visit our website, we automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is gathered through cookies, web beacons, and similar tracking technologies. For more details, please refer to our Cookie Policy.
• Communication Data: Records of your communications with us, including emails, chat interactions, and phone calls, may be collected to improve customer service and for quality assurance.

We ensure that all data collected is relevant, adequate, and limited to what is necessary in relation to the purposes for which it is processed.

How We Use Information

The information we collect is utilized for various purposes to enhance your experience and deliver our services effectively:

• Service Provision: To process your orders, deliver products, and manage your account. This includes fulfilling purchases of products like those found on our Our Products page.
• Communication: To respond to your inquiries, provide customer support, send transactional emails (order confirmations, shipping updates), and inform you about important updates related to our services.
• Personalization: To personalize your experience on our website, recommend products or content that may interest you (e.g., from Skincare & Beauty or Men's Health & Vitality sections), and display targeted advertisements.
• Analytics and Improvement: To analyze website usage, track the effectiveness of our marketing campaigns, and identify areas for improvement in our website and services. This helps us understand what content, like our Blog / Health & Beauty Tips, resonates most with our audience.
• Marketing: With your consent, to send you promotional offers, newsletters, and information about new products or special events. You can opt-out of these communications at any time.
• Security and Fraud Prevention: To protect our website and users from fraud, unauthorized access, and other malicious activities.

We only use your personal information for the purposes for which it was collected, or for compatible purposes, unless we obtain your explicit consent or are required by law.

Data Sharing and Disclosure

We understand the importance of keeping your information confidential. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data in the following circumstances:

• Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as payment processing, order fulfillment, shipping, marketing assistance, data analysis, and customer service. These providers only have access to the personal information necessary to perform their specific tasks and are obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We take all reasonable steps to ensure that any third parties with whom we share your data provide an adequate level of protection for your personal information.

Data Security

The security of your personal information is a top priority for SkinUp. We implement a variety of technical and organizational measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard encryption protocols (SSL/TLS) to protect data transmitted over our website.
• Access Controls: Access to your personal data is restricted to authorized employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations.
• Regular Audits: Our systems are regularly audited and updated to ensure ongoing security.
• Secure Servers: Your data is stored on secure servers with robust firewall protection.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Rights

As a user, you have certain rights regarding your personal data. We are committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we have about you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You can request that we limit the way we use your personal data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data in certain situations, including for direct marketing purposes.
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below. We will respond to your request within a reasonable timeframe.

Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site.

For a comprehensive overview of the types of cookies we use, their purpose, and how you can manage your cookie preferences, please visit our dedicated Cookie Policy page. This policy provides detailed information on how we leverage these technologies to improve our services and your experience.

Policy Updates

SkinUp reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting the information we collect.

Your continued use of our website or services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Last Updated: October 26, 2023